When working at home and phone calls last too long
April 14, 2020
We could communicate better yet our meetings and calls could be much shorter, if we understood that all of our colleagues are not really interested in the same kind of information. This is not mainly due to their particular profession or function, but rather to their "Character": The "Magicians" are focused on what is new. The "Sovereigns" are interested mostly in the overall direction, "Lovers" are absorbed in understanding the impact of decisions on relationships and "Warriors" care almost exclusively about results.
What could also make for shorter yet better calls is a framework clarifying the relationship between information and knowledge; and another on the steps that we need to follow when we must have a difficult discussion.